Win11 Privacy Policy — User Information Protection
This Privacy Policy explains how win11 collects, uses, stores, and protects your personal information. Please read this document carefully to understand your rights and choices regarding the personal data we handle.
1. Information We Collect
Win11 collects various types of information from users during registration, platform use, and transaction processing. This information is collected directly from you or automatically through tracking technologies built into our platform.
Account Information
During registration, we collect your username, phone number, encrypted password, and basic profile information. For identity verification and anti-money laundering compliance purposes, we may request a copy of a valid identification document.
Device and Browser Information
Our platform automatically records technical information including IP address, browser type, operating system, screen resolution, access time, and pages visited. This data is used for security analysis and to improve the user experience.
Payment Information
For processing deposits and withdrawals in Malaysian Ringgit (RM), we collect payment-related information such as bank account numbers, TNG digital wallet details, and transaction records. Sensitive payment information is handled using industry-standard encryption and is never stored in plain text.
Usage Data
We record your betting history, game categories accessed, usage frequency, and interaction patterns within the platform. This data helps us better understand user needs and continuously improve our services.
2. Purpose of Data Use
Win11 uses collected information solely for legitimate purposes necessary to operate the platform. We do not sell or transfer your personal information to third parties for marketing purposes without your consent.
The information collected is used for the following purposes:
- Processing account registration and user identity verification
- Securely processing deposits and withdrawals in MYR
- Providing accurate and responsive customer support
- Sending notifications related to your account, transactions, and promotions
- Detecting and preventing fraud and unauthorised activity
- Complying with applicable legal and regulatory requirements in Malaysia
- Analysing usage patterns to improve the platform and our services
Should we wish to use your information for any purpose not stated above, we will seek your consent beforehand.
3. Cookies and Tracking
The win11 platform uses cookies and similar tracking technologies to enhance the user experience and platform security. Cookies are small data files stored on your device when you browse our platform.
The types of cookies we use include:
- Essential Cookies: Required for core platform functions such as login, session verification, and account security. These cookies cannot be disabled.
- Performance Cookies: Collects information on how users interact with the platform to help us improve functionality and performance.
- Preference Cookies: Saving user preferences such as language and display settings to deliver a more personalised experience.
You can manage your cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the platform.
4. Data Storage, Security & Third-Party Sharing
Storage and Security
All win11 user data is stored on servers secured to industry security standards. We use SSL/TLS encryption for all data communications between your device and our servers. Passwords are stored in a hashed format that cannot be decrypted.
Your data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law. Once it is no longer needed, data will be securely deleted or anonymised.
Third-Party Sharing
Win11 does not sell users' personal information to any third party. We may share limited information with the following parties solely for operational purposes:
- Approved payment processors for handling MYR deposit and withdrawal transactions
- Technology service providers that assist with platform operations, subject to strict confidentiality agreements
- Malaysian authorities or law enforcement bodies when required by law or court order
All third parties we work with are required to uphold data protection standards equivalent to our own policy.
5. User Rights Regarding Personal Data
As a win11 user, you have the following rights regarding the personal data we handle:
Right to Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted via our support email and will be processed within a reasonable timeframe.
Right to Rectification
If the personal information we hold about you is inaccurate or incomplete, you have the right to request a correction. Basic profile information can be updated directly in your account section after log in to the win11 platform.
Right to Erasure
You may request deletion of your account and personal data by contacting our support team. Please note that certain data may need to be retained for a period of time to meet legal requirements or to resolve any pending transactions.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time. If you no longer wish to receive promotional communications from us, you can unsubscribe via your account settings or by contacting our support team.
6. Policy Changes and How to Contact Us
Privacy Policy Updates
Win11 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any significant changes via in-platform notifications or their registered email address. The date of the most recent update will always be displayed at the top of this document.
Continued use of the platform after any changes to the Privacy Policy are published will be considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact the win11 support team via:
Support Email: [email protected]
You may also refer to FAQ page us for answers to general questions about your account, security, and privacy. Our team is committed to responding to all privacy-related enquiries within a reasonable timeframe.
Your Data, Your Control
To manage your account settings or make a privacy enquiry, log in or visit our FAQ page.